What is a hair topper and how does it work?
A hair topper is a hairpiece designed to cover thinning areas or add volume to the crown. It clips securely onto your existing hair using small, gentle clips — no glue or surgery needed.
What's the difference between silk base and lace base?
Silk base toppers have a smooth, skin-like surface that mimics a natural scalp with zero visible knots — ideal for the most realistic look up close. Lace base is more breathable but shows slight knotting unless tinted.
Is your hair real human hair?
Yes — all our toppers are made from 100% human Remy hair, which can be washed, styled, straightened, curled, or even dyed just like your own hair.
How do I know what size I need?
Compare your thinning area to your palm (smaller area) or a side plate (wider area). Still unsure? Send us a photo via Messenger or WhatsApp and we'll recommend the exact size for you.
What payment methods do you accept?
We accept all major credit/debit cards via secure checkout (Visa, Mastercard, Amex, and more), processed through Stripe.
Can I pay in installments?
Yes, select markets can split payments into smaller installments at checkout using Klarna, Afterpay, or Affirm — available options are shown automatically at checkout based on your location.
Is my payment information secure?
Yes. All payments are processed through Stripe with bank-level encryption — we never see or store your card details.
What is your return/refund policy?
We accept returns within 15 days of delivery (14 days for EU/UK) for unworn, unaltered items in original packaging. Full details are on our https://www.venusentstore.com/policies/refund-policy page, or message us directly if you have questions.
How do I care for my hair topper?
Wash gently with sulfate-free shampoo, air-dry on a stand, and avoid excessive heat. Since it's real human hair, light styling (straightening, curling) is totally fine.
My topper feels stiff/tangled — is it defective?
No — this is normal after shipping. Simply mist the roots with water, comb gently in a Z-shape, and let it air-dry until fluffy. It'll feel salon-fresh again.
Can I return my order if it doesn't fit?
Yes, as long as it's unworn, unaltered, and in original packaging, within 15 days (14 days EU/UK) of delivery.
What if I receive a defective or incorrect item?
Contact us within 48 hours of delivery at hello@venusentstore.com with your order number and photos/video — we'll arrange a replacement or refund at no extra cost.
How can I contact support?
We're available via Facebook Messenger and WhatsApp for the fastest response — no live chat widget yet, but our team replies personally to every message.